Sheraton Minneapolis West Hotel

i was quite pleased with my stay- There was a problem with the door to my first room and actually got locked in for the night which I didn't realize till morning when I tried to leave - the phone also didn't have a dial tone. I used my cell to notify the desk. The staff acted rapidly, assigned me a different room and compted me with 2 breakfast passed. Equipment fails at times through no fault of staff. They acted rapidly, professionaly without any negative vibes. I was impressed with their actions and would highly recommend them. I will definitely use this hotel again as I have family living in New Hope and come from Vermont at least yearly.

We actually moved to the Sheraton from a nearby La Quinta because the conditions were remarkably better at the Sheraton. Unfortunately we found some small insects in the bed on our last day. We reported it to the front desk. They were supposed to make sure the sheets were changed & the room cleaned. Instead when we returned that evening nobody had even visited our room. The bed was unmade, the towels were still in the tub where we’d left them. The room was untouched. To there credit the night manager, Toby, provided its a different room to sleep in for that night & comped that night for us. I’ve stayed at this Sheraton before & it has always been a good hotel & good value. They were far superior to the La Quinta which was what we needed at the time.

The staff were excellent. They were friendly and took care of our needs. The beds were superior quality. The hotel was in a quiet area, even though the freeways were very close. Restaurants and shops were within walking distance.

We had to cancel at another hotel at the last minute as their pool was broken and Sheraton was very accommodating. Great pool area and very comfortable rooms.

The location was fantastic across the street from Ridgedale Mall and was only 10 minutes from downtown Minneapolis.